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CSQ in the news

Oman Aviation Services signs MoU and adopts CSQ Oman Aviation Services (OAS) has become the latest organisation to adopt TIACA’s new Cargo Service Quality (CSQ) tool, which aims to improve standards across the global air cargo industry. OAS, based in Muscat, Oman, has also signed a Memorandum of Understanding with TIACA, pledging to work together...

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TIACA celebrates success with CSQ pilot project

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By Sanjiv Edward, Chief Commercial Officer, Delhi International Airport TIACA’s new Cargo Service Quality (CSQ) tool has achieved astounding success after more than 179 freight forwarders and 18 cargo terminals took part in the pilot programme, which concluded earlier this month. Until now business deals in air cargo have been limited to the cost consideration...

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Airport and cargo terminal operators to pilot new TIACA online Cargo Service Quality (CSQ) tool

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Phase one of the new initiative will include development of an online tool for self and customer assessment Miami, USA, Thursday, 19th October 2017 – TIACA has developed a new online Cargo Service Quality (CSQ) tool to help improve visibility and facilitate global standards across the air cargo supply chain. This is also a step towards providing...

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New TIACA heads Steven Polmans and Sanjeev Gadhia to push TIACA sustainability and diversity agendas

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Incoming Chairman Steven Polmans of Brussels Airport to be joined by Astral Aviation’s Sanjeev Gadhia as Vice Chairman working with Secretary General Vladimir Zubkov, from next month Miami, Florida, USA, Thursday 13th June 2019: Steven Polmans, Director Cargo and Logistics at Brussels Airport Company will take over as Chairman of The International Air Cargo Association (TIACA),...

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Sebastiaan Scholte’s final Board Briefing

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Sebastiaan Scholte will be stepping down in June after more than two years as Chairman. Here, he reflects on his time at the helm of TIACA. “TIACA has witnessed a renaissance over the last two years, which has seen the organization grow its global reach, settle its financial future, and establish new partnerships with respected organizations which...

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TIACA’s new Cargo Service Quality online portal launched

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CSQ is a fully automated, technology driven tool designed for an independent assessment of the service quality delivery at each step of the Air Cargo Supply Chain The online rating tool covers every aspect of air cargo processing including process, technology, facilities, regulators and general airport infrastructure, assessing cargo service across 51 parameters ranging from...