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Last month, we reported on progress of the Transformation program with revised vision and mission statements, corporate values.

The focus the past few weeks has been on the governance to bring more transparency & representativity in decision and policy making; as well as on delivery model, internal business processes and tools to be more efficient and agile and be equipped to meet members’ needs.


A new Governance Handbook describing the roles and responsibilities of TIACA members, especially the Trustees, TIACA Officers, including the Chair, Vice-Chair, Treasurer, Secretary and Director General, the Board of Directors, the Executive Committee, and the Management team has been written is under review by the Board of Directors. Rules and procedures of the General Meetings and Board of Directors, delegation of authorities, code of conduct are also included in the handbook.

Once approved by the Board, we are planning to present it to you, Trustees, and set-up dedicated webinars to explain the proposed changes and get your questions and feedback.

Once we have integrated your feedback, we will prepare motions and bring them for voting at the next AGM. Due to the current situation, the next AGM will be held virtually, and we aim at organizing it in January 2021. The date and timings will be confirmed later.

Delivery model: people and partners

TIACA’s delivery model, including staff, sub-contractors, partners and internal business processes and tools are being reviewed and modernized to ensure the Association is fit to deliver its new ambitions and able to serve best its members.

New job descriptions have been written, discussed and approved with the team. Rachael and Kenneth are the face of TIACA and are both broadening their scope of work and responsibilities:

Rachael oversees Operations, Events and Outreach.

With the strategic decision taken to insource communication, Rachael is now in charge of corporate communication, media relations, website, social media, and other digital publications. One of her big projects is the revamp of the TIACA website, and we are impatient to launch it!

Kenneth oversees Members Engagement and Business Development.

He is working on implementing a new portal for members, offering networking functionalities, access to information, documents, data that will be exclusive to members. More people from each member organization will be able to have their account and benefit from it. This is why we are also collecting your contacts per area (sustainability, safety, pharma, etc.). If you have not replied yet, you can still complete the form

Another of his focus is to integrate the NAP members into TIACA membership as per the agreement signed end of last year.

Supporting functions like IT, graphic design, legal and accounting are outsourced.

TIACA’s agenda requires specific expertise in key areas affecting the air cargo industry: economics, sustainability, training, pharma, etc. This is why TIACA’s delivery model is based on partnerships:

  • TIACA selected subject matter experts and specialists to deliver on projects like Change Horizon for Sustainability, SASI for Training, CLIVE Data services for Economics, 4ADVICE for Sunrays project, Messe München for Air Cargo Forum
  • TIACA works with industry partners to deliver more, amplify the messages, unite the industry with one voice, etc.

The new TIACA builds on the strengths of the “old TIACA” by nurturing and strengthening partnerships. Other international associations are going through a similar process and TIACA is meeting the new leaderships of ACI World and FIATA to explore collaboration areas that will benefit members of each associations.

Economics, sustainability, training, events, are potential areas where we could work together.

More than ever, our partners are interested in getting more cargo insights, talks, products and it is natural for them to look at TIACA for that. More to come soon!

Search for future Director General

The process is ongoing: deadline has now passed and the Selection Committee (composed by 7 Board members) is now reviewing the received applications.

The Selection Committee will then short-list 3 to 5 candidates for interviews.

The Board will be making the final decision upon recommendations from the Selection Committee. Stay tuned!

Gerry’s dnata Expands Offering; Launches Line Maintenance Services in Pakistan

Karachi, Pakistan, 13 January 2022 – Gerry’s dnata, Pakistan’s leading ground services provider, has expanded its offering. The company obtained Maintenance Organization Approval from the Pakistan Civil Aviation Authority to provide aircraft line maintenance services to airline customers, and now offers a one-stop-shop of ground handling, cargo and technical services at the airports of Karachi (KHI), Lahore (LHE) and Islamabad (ISB). 

Gerry’s dnata’s team of professionals can provide full line maintenance support and are trained on customers’ company procedures, providing a seamless service to both passenger and cargo airlines.

The launch customer is flydubai, which Gerry’s dnata already serves at four airports in Pakistan providing a range of ramp and passenger handling services to the airline and its customers.

Syed Haris Raza, Vice President of Gerry’s dnata, said: “As Pakistan’s leading ground handler, we constantly enhance our offering to best meet the needs of our customers. We are confident that our airline partners will welcome the expansion of our portfolio and take advantage of getting quality and safe ground handling and technical services from a single provider. Our team of highly trained, seasoned professionals will deliver world-class quality and safety for our valued customers.”

Mick Hills, Senior Vice President of Engineering and Maintenance at flydubai, said: “We are looking forward to expanding our relationship with Gerry’s dnata to include line maintenance services in Pakistan. Having a single, local provider to oversee our line maintenance, as well as ground handling, will add more efficiencies to our fleet management and ensure a quicker turnaround of our aircraft.”

Gerry’s dnata have the capability to handle the following aircraft types for scheduled, unscheduled and AOG services:

  • Airbus A319/A320/A321 NEO (CFM LEAP-1A)
  • Airbus A318/319/320/321 (CFM56)
  • Airbus A319/320/321 (IAE V2500)
  • Airbus A330 (RR RB 211 Trent 700)
  • Airbus A330 (GE CF6)
  • Boeing B737-600/700/800/900 (CFM56)

Over the past year, Gerry’s dnata has continued to enhance its operations and services to deliver the highest level of quality and safety and help airline customers safely transport passengers and precious cargo to and from Pakistan. It made significant investments in infrastructure, technology and equipment, including the opening of a new, state-of- the-art cargo facility in Lahore which doubled the company’s cargo handling capacity at the airport.

Gerry’s dnata’s quality of service helped it win or retain over 20 contracts with key accounts across its network. The company also achieved prestigious industry certifications, including GDP and IATA’s ISAGO accreditation, which validate its capabilities and place the business in a market leading position.

Gerry’s dnata serves more than 20 airline customers at seven Pakistani airports. The company’s team consists of over 2,500 dedicated aviation professionals who assist more than seven million passengers and handle 150,000 tons of cargo annually.

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Gabor Vasarhelyi
Public Relations, dnata