Why is digitalization important? First question we should think to answer is who’s it important for? Who’s the one most benefited by this digitalization and therefore pushing for this to become a reality, who’s the stakeholder behind this need?

One clear winner of the air freight industry’s battle against COVID disruption was digitalisation.

Stakeholders’ rapid investment in tailor made software, as old processes were rendered redundant in a lockdown world, restored and improved the efficient, quick, and accurate communication channels required.

In turbulent times, the strong survive. And the gap between digitally empowered companies those who use linear, paper-based processes is only getting bigger. Because they continuously raise the bar for service quality, transparency and compliance.

In the next five years, we see digitalization enabling Air Cargo businesses to use data-driven insights to understand customer preferences and improve their customer experience with real-time data streams for a digitized cargo management system as well as Air Cargo ecosystem.