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TIACA’s transformation journey started in 2018 with a primary objective to make the Association financially sustainable and strong enough to take up the challenges requested and needed by its members in the long term.

The second transformation priority is to adapt TIACA’s vision, mission, values, and agenda and focus to the new challenges faced by the industry.

The goal of TIACA’s final stage of transformation is to make the Association fit for its newly redefined purpose:

  • Review and modernize TIACA’s governance to bring more transparency & representativity in decision and policy making
  • Review and modernize TIACA’s delivery model, internal business processes and tools to be more efficient and agile and be equipped to meet members’ needs

Last May, the Board has mandated the consulting firm Change Horizon to deliver its transformation program by the end of August 2020 with a revised governance structure and a fitter organizational set-up established. The Transformation Task Force composed by 7 Board members continues to oversees the Transformation program through a weekly call.

While not yet finalized (but August is not over yet), great progress has been made:

Adapt TIACA’s vision, mission, values, and agenda (purpose)

The Association’s vision, mission, values, strategic priorities and 2020 objectives have been reviewed, revised, and approved by the Board of Directors in June 2020.

Review and modernize TIACA’s governance to bring more transparency & representativity in decision and policy making

This work package includes the revision and rewriting of job description for the future Director General, roles descriptions for Directors and Officers (Chair, Vice-chair, Treasurer, Secretary), a Code of conduct for Directors and Officers and the Rules and procedures of Board and Members meetings.

The job description for the future Director General, the roles descriptions for Directors and Officers (Chair, Vice-chair, Treasurer, Secretary), and the Code of conduct for Directors and Officers have all been delivered and already approved or to be approved by the Board.

Change Horizon is still working on the Rules and procedures of Board and Members meetings.

We are planning to set up another series of Trustees webinar in September to tell you more about the governance changes and get your feedback before it is finalized and brought for voting.

Review and modernize delivery model, internal business processes and tools to be more efficient and agile and be equipped to meet members’ needs

TIACA’s delivery model, including staff, sub-contractors, partners and internal business processes and tools are being reviewed and modernized to ensure the Association is fit to deliver its new ambitions and able to serve best its members.

As part of this work package, Change Horizon worked with the team to redefine and clarify each role, identify skill gaps and development opportunities. We believe this is key to start with our people as they are the face of TIACA.

Did you know that TIACA’s permanent staff, outside of the Director General, is currently only 2 full-time employees?

Supporting functions like IT, graphic design, legal and accounting are outsourced. Communication activities, previously outsourced, have been identified as a core business activity for a trade association like TIACA, so the Board has decided to insource all communication activities: corporate communication, media relations, website, social media, and other digital publications, like this Trustee Connect, are now under the responsibility of Rachael.

TIACA’s agenda requires specific expertise in key areas affecting the air cargo industry: economics, sustainability, training, pharma, etc. This is why TIACA’s delivery model is based on partnerships:

  • TIACA selected subject matter experts and specialists to deliver on projects like Change Horizon for Sustainability, SASI for Training, CLIVE Data services for Economics, 4ADVICE for pharma
  • TIACA works with industry partners to deliver more, amplify the messages, unite the industry with one voice, etc.

As part of this work package, Change Horizon and TIACA team are also working on:

  • Insourcing communication, revamping the website, improving the quality of publications, and strengthening relationships with media. This is driven by Rachael and Justina, from Change Horizon.
  • Migrating to an efficient Association Management Solution (AMS), developing a brand-new Members’ portal to maximize value for members and streamline the membership management processes. This is driven by Kenneth and Celine, with a great support from one of our Board members: Christos Spyrou from Neutral Air Partner.
  • Building easy to use and relevant templates to simplify TIACA’s day-to-day business.

Search for future Director General

The vacancy, based on the approved job description, has been posted on TIACA website and announced through press release, social media, and industry engagement.

Candidates can submit their applications until 15 September 2020. As this position is challenging, exciting, and rewarding, TIACA is looking for people demonstrating a genuine interest for TIACA and its members, with leadership and creativity skills to raise the profile of the new TIACA, expand the membership base, develop new regional and international partnerships and develop TIACA’s agenda further.

The selection process is as follow:

  • TIACA Secretariat is doing a first screening to retain only completed applications and then to short-list candidates based on their air cargo or logistics expertise and level of interest they are showing for TIACA.
  • The first short-list will be reviewed by the Transformation Task Force, a sub-set of the Board, acting as the Selection Committee and composed by 7 Board members.
  • The Selection Committee will then short-list 3 to 5 candidates for interviews
  • The Board will be making the final decision upon recommendations from the Selection Committee.

As you can read, summer months have been busy on our side, still are as we run through the finish line and we hope to show you the new TIACA very soon! In the meantime, don’t hesitate to reach out if you have any questions or suggestions.


Gerry’s dnata Expands Offering; Launches Line Maintenance Services in Pakistan

Karachi, Pakistan, 13 January 2022 – Gerry’s dnata, Pakistan’s leading ground services provider, has expanded its offering. The company obtained Maintenance Organization Approval from the Pakistan Civil Aviation Authority to provide aircraft line maintenance services to airline customers, and now offers a one-stop-shop of ground handling, cargo and technical services at the airports of Karachi (KHI), Lahore (LHE) and Islamabad (ISB). 

Gerry’s dnata’s team of professionals can provide full line maintenance support and are trained on customers’ company procedures, providing a seamless service to both passenger and cargo airlines.

The launch customer is flydubai, which Gerry’s dnata already serves at four airports in Pakistan providing a range of ramp and passenger handling services to the airline and its customers.

Syed Haris Raza, Vice President of Gerry’s dnata, said: “As Pakistan’s leading ground handler, we constantly enhance our offering to best meet the needs of our customers. We are confident that our airline partners will welcome the expansion of our portfolio and take advantage of getting quality and safe ground handling and technical services from a single provider. Our team of highly trained, seasoned professionals will deliver world-class quality and safety for our valued customers.”

Mick Hills, Senior Vice President of Engineering and Maintenance at flydubai, said: “We are looking forward to expanding our relationship with Gerry’s dnata to include line maintenance services in Pakistan. Having a single, local provider to oversee our line maintenance, as well as ground handling, will add more efficiencies to our fleet management and ensure a quicker turnaround of our aircraft.”

Gerry’s dnata have the capability to handle the following aircraft types for scheduled, unscheduled and AOG services:

  • Airbus A319/A320/A321 NEO (CFM LEAP-1A)
  • Airbus A318/319/320/321 (CFM56)
  • Airbus A319/320/321 (IAE V2500)
  • Airbus A330 (RR RB 211 Trent 700)
  • Airbus A330 (GE CF6)
  • Boeing B737-600/700/800/900 (CFM56)

Over the past year, Gerry’s dnata has continued to enhance its operations and services to deliver the highest level of quality and safety and help airline customers safely transport passengers and precious cargo to and from Pakistan. It made significant investments in infrastructure, technology and equipment, including the opening of a new, state-of- the-art cargo facility in Lahore which doubled the company’s cargo handling capacity at the airport.

Gerry’s dnata’s quality of service helped it win or retain over 20 contracts with key accounts across its network. The company also achieved prestigious industry certifications, including GDP and IATA’s ISAGO accreditation, which validate its capabilities and place the business in a market leading position.

Gerry’s dnata serves more than 20 airline customers at seven Pakistani airports. The company’s team consists of over 2,500 dedicated aviation professionals who assist more than seven million passengers and handle 150,000 tons of cargo annually.

Read more

Gabor Vasarhelyi
Public Relations, dnata