THE FIRST STEP TOWARDS IMPROVING QUALITY OF SERVICE IS TO START MEASURING IT.

TIACA’s Cargo Service Quality (CSQ) tool aims to assess quality across the entire air cargo supply chain and to identify Opportunities for Improvement (OFIs) for all stakeholders in an integrated manner.

CSQ is  a quality assessment tool that is simple, covers every aspect of air cargo processing, and can be uniformly used by any stakeholder across the globe.

TIACA’s initiative aims to build quality awareness and culture in the air cargo supply chain and to boost air cargo as a preferred mode of transportation.

The first Phase of CSQ has already been launched for cargo terminal handlers and airports.

Cargo Terminals already participating in CSQ include:

  • SATS Airport Services
  • Swissport (BRU)
  • Celebi Dehli Cargo Terminal
  • Beijing Aviation Ground Services
  • Menzies Aviation (Bengalaru)
  • Brussels Airport
  • Kenya Airport Authority
  • Dehli Cargo Service Center
  • GSEC Limited
  • Asia Airfreight Terminal
  • Hyderabad Menzies Air Cargo Private Ltd.
  • and others…

PERFORMANCE ASSESMENT

TIACA’s online Cargo Service Quality (CSQ) rating tool covers every aspect of air cargo processing, including physical and document handling, technology, facilities, regulators, and general airport infrastructure, amongst other variables.

Performance assessment is undertaken by forwarders who rate handlers at the participating airport through a comprehensive questionnaire developed by a TIACA taskforce.

The data that the CSQ collects, provides airports and cargo terminals with business insight to help identify areas of improvement and guide investment decisions.

The tool was officially launched early in 2019 after a successful pilot scheme involving 179 freight forwarders and 18 cargo terminal operators around the world, including India’s Delhi Indira Gandhi International Airport, AAICLAS Chennai Cargo Terminal, Indonesia’s PT Jasa Angkasa Semestra, Hong Kong’s Asia Airfreight Terminal and Singapore Airport Terminal Services (SATS) Ltd, amongst others.

Find out more about joining today

Contact Rachael Negron Director of Operations      Email  rnegron@Tiaca.org    |    Phone: + 1 786 265 7011

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